Welcome!
Purpose of position
The position is responsible for providing and ensuring exceptional customer service and maximizing customer satisfaction for our OEM customers. The OEM Customer Support Specialist will maintain an understanding of the customer's needs and focus activities including, but not limited to the order fulfillment process and pre/post sales and business support transactions. Participates actively in the sales process and works closely with sales, purchasing, warehouse, and finance staff to meet sales and profit objectives.
What I do
Provides proactive customer service sales and after-sales service functions including but not limited to the following:- Handle OEM customer inquiries for price and delivery. Prepare quotations
- Answer real-time inbound calls and emails to support OEM customer care.
- Update/maintain OEM customer portals.
- Order entry and processing, including but not limited to, delivery and after sale follow-up
- Reconcile OEM customer forecast with orders shown in their portal.
- Coordinate delivery dates with order fulfillment team, expedite whenever necessary, communicate delivery dates
- Actively use CRM to record activity with customers.
- Support and engage with outside sales regularly.
- Maintains open order reports and other reports as needed
What I need for it
- Bachelor's Degree/associate's degree or relevant work experience
- 5+ years of experience in customer service, preferably in industrial sales
- Working experience in CRM (preferably SAP), ERP experience
- Customer portal experience
- Proficient computer skills including MS Office applications (i.e. PowerPoint, Outlook, Excel), credit card management software
Competencies
- Exceptional customer focus; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
- Detail oriented with exceptional follow-through.
- Excellent verbal and written communication skills
- Excellent interpersonal, negotiation, and conflict resolution skills.
- Ability to prioritize tasks and to escalate topics when appropriate.
Additional information
In office position at our location in Bristol Connecticut USA. 3-4 days/week in office.Questions regarding the application?
Judith Sanchez Director of Finance & Controlling North AmericaJob Location
It's amazing where Baumer is involved.
For more than
70
years
(a)
Precision
#BaumerDNA