Welcome!
The position is responsible for providing and ensuring exceptional customer service and maximizing customer satisfaction. The Customer Service Associate will maintain an understanding of the customer's needs and focus activities including, but not limited to the order fulfillment process and pre/post sales and business support transactions. Participates actively in the sales process and works closely with sales, purchasing, warehouse, and finance staff to meet sales and profit objectives.
What I do
Provides proactive customer service sales and after-sales service functions including but not limited to the following:- Handle customer inquiries for price and delivery. Prepare quotations.
- Answer a variety of real-time inbound calls and emails to support customer care.
- Order entry and processing, including but not limited to, delivery and after sale follow-up.
- Coordinate delivery dates with order fulfillment team, expedite whenever necessary, communicate delivery dates.
- Actively use CRM to record activity with customers.
- Support and engage with outside sales regularly.
- Maintains open order reports and other reports as needed.
- Generate and assist in general report functions.
- Maintain customer account records and update accordingly.
- Assist with special assignments.
- Product knowledge (non-application in nature)
- Direct customer to other company personnel as needed.
What I need for it
- Bachelor's degree or associate degree
- 2+ years of experience in customer service, preferably in industrial sales
- Working experience in CRM (preferably SAP)
- ERP experience
- Proficient computer skills including MS Office applications (i.e. PowerPoint, Outlook, Excel), credit card management software.
Competencies
- Exceptional customer focus: ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
- Detail oriented with exceptional follow-through.
- Excellent verbal and written communications skills
- Excellent interpersonal, negotiation, and conflict resolution skills.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to prioritize tasks and to escalate topics when appropriate.
- Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Questions regarding the application?
Judith Sanchez Director of Finance & Controlling North AmericaJob Location
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For more than
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